• Enjoy BUY 2 TO GET 10% OFF with any purchase. Use Code: 2FOR10OFF
  • Enjoy FREE DELIVERY within Singapore with any purchase of $150 and above
  • Enjoy $5 OFF for every first purchase
  • Join SHOPLOOOH WONDERLAND membership programme to enjoy exclusive privileges

Frequently Asked Questions - Shipping & Delivery

How long will my order take to be mailed out?

We will mail out your parcel within 1-2 working days after your payment being verified.

An email with tracking info will be sent to you once your item has been shipped.
Delivery is carried out during working days, Monday to Friday, excluding weekends and local public holidays. 

How long will my parcel take to reach me after being mailed out? 

For all Singapore orders, all items will be mailed out by using Ninja Van which takes 4-6 working days to reach.

Note: All orders are currently shipped out of Malaysia.

    Are there any additional cost for re-delivery?

    Yes, additional postage fee will be collected for re-delivery if the parcel is bounced back to us.

    All parcels need to be signed upon receipt. Please track your parcel with the provided tracking number once it being mailed from us. You may arrange for re-delivery with the shipping company or self-collect at the allocated post office if the postman attempt delivery unsuccessfully. All parcels will be returned to us if it being unattended in post office after 5 working days. 

    What is the shipping cost within Singapore?

    We offer FREE EXPRESS DELIVERY to Singapore for all orders above $150

    For orders below $150, shipping fee is charged at flat rate basis:

      Do you ship internationally and what is the shipping cost?

      Currently, SHOPLOOOH Singapore website supports delivery within Singapore only.
      For International order, please visit www.shoploooh.com

      Will I be charged on import duty?

      Shipping fee paid during checkout process is not included any custom charge / import duty. As the order will be shipped from Malaysia, Import duty and custom taxes might be charged when it reaches destination country but this is totally beyond our control.

      Our courier partner will get in touch with you if there is any duty / taxes to be paid.

      Do you provide COD/Self Collection?

      We don’t provide COD yet in Singapore.