Frequently Asked Questions - Shipping & Delivery
For ready stocks order, we will mail out your parcel within 1-2 working days after your payment being verified.
Backorder will be mailed around backorder’s ETA (estimated time of arrival) which are stated in every product detail.
An email with tracking info will be sent to you once your item has been shipped.
Delivery is carried out during working days, Monday to Friday, excluding weekends and local public holidays.
For all Malaysia orders, all items will be mailed out by using express mail which takes 1-3 working days to reach.
For international order, all order will be mailed by using Ninja Van, SF Express, DHL e-Commerce and DHL Express. The delivery time needed depends on the destination country. You may refer to the table below for the delivery time.
Yes, additional postage fee will be collected for re-delivery if the parcel is bounced back to us.
All parcels need to be signed upon receipt. Please track your parcel with the provided tracking number once it being mailed from us. You may arrange for re-delivery with the shipping company or self-collect at the allocated post office if the postman attempt delivery unsuccessfully. All parcels will be returned to us if it being unattended in post office after 5 working days.
We offer FREE EXPRESS DELIVERY throughout Malaysia for all orders above RM180.
For orders below RM180, shipping fee is charged at flat rate basis:
RM7/West Malaysia
RM10/East Malaysia
WE SHIP WORLDWIDE.
You may refer to the table below for the shipping fee and delivery time.
| Country | FLAT RATE | Delivery time (working days) | Shipped By | ||||
| Singapore | RM30 /~SGD $10 | 3-5 | Ninja Van | ||||
| Thailand | RM40/~USD$10 |
3-5 | DHL Express | ||||
| Brunei, Indonesia, Philipines, Vietnam, Cambodia | RM67 /~USD $16 | 1-3 | DHL Express | ||||
| Taiwan, Hong Kong, Macau, China | RM65 /~USD $16 | 3-6 | SF Express | ||||
| South Korea, Japan | RM77 /~USD$ 18.50 | 1-3 | DHL Express | ||||
| USA, Canada, New Zealand | RM90 /~USD $22 | 2-5 | DHL Express | ||||
| Others | Postage fee (weight base) will be reflected during check out | 2-5 | DHL Express | ||||
*All shipping fee will be charged in Ringgit Malaysia (RM), the actual currency rate will be depend on your credit card issued bank.
Please feel free contact us at sales@shoploooh.com if you couldn’t find your country below.
For international order, shipping fee paid during checkout process is not included any custom charge / import duty. Import duty and custom taxes might be charged when it reaches destination country but this is totally beyond our control.
Our courier partner will get in touch with you if there is any duty / taxes to be paid.
We do not provide COD and self collection yet at our retail store or HQ based in Johor Bahru.
